«EXAMINING DETERMINANTS OF CUSTOMER SATISFACTION IN MOBILE MONEY SERVICES SUB-SECTOR: EVIDENCE FROM KITWE, ZAMBIA», KNUMJ, vol. 3, núm. 3, p. 27–55, set. 2026, Consulta: nov. 03, 2026. Disponible a: https://accessjournal.nkrumah.edu.zm/index.php/knuj/article/view/144