«EXAMINING DETERMINANTS OF CUSTOMER SATISFACTION IN MOBILE MONEY SERVICES SUB-SECTOR: EVIDENCE FROM KITWE, ZAMBIA», KNUMJ, vol. 3, n.º 3, pp. 27–55, sep. 2026, Accedido: nov. 03, 2026. Disponible en: https://accessjournal.nkrumah.edu.zm/index.php/knuj/article/view/144