«EXAMINING DETERMINANTS OF CUSTOMER SATISFACTION IN MOBILE MONEY SERVICES SUB-SECTOR: EVIDENCE FROM KITWE, ZAMBIA». 2026. Kwame Nkrumah University Multi-Disciplinary Journal - Zambia, vol. 3, n.º 3, septiembre de 2026, pp. 27-55, https://accessjournal.nkrumah.edu.zm/index.php/knuj/article/view/144.