Published: 27-09-2026

EXAMINING DETERMINANTS OF CUSTOMER SATISFACTION IN MOBILE MONEY SERVICES SUB-SECTOR: EVIDENCE FROM KITWE, ZAMBIA

Bruce Mwiya, Patricia Phiri, Bernadette Kaulungombe, Maureen Kanchebele-Sinyangwe, Timmy Kasonde

27-55

INVESTIGATING THE ANTECEDENTS OF EMPLOYEE TURNOVER INTENTIONS IN THE HOSPITALITY INDUSTRY: EVIDENCE FROM KITWE, ZAMBIA

Bruce Mwiya, Panji Mikandu, Roy Manchisi, Moffat Chawala, Simasiku Mufalali , Bernadette Kaulungombe, Mukwakiluki Mundia , Regina Muduli

56-85